Last Modified: April 27, 2018
Gratitude is a fun and easy and way to privately record you day’s best experiences. You can save a photo or text, export your journal, view your progress, and share entries and quotes with friends or on the social networks.
When you use these services—and any others we at Gratitude Labs roll out, whether in the Gratitude app or elsewhere—you’ll share some information with us. We get that that can affect your privacy. So we want to be upfront about the information we collect, how we use it, whom we share it with, and the choices we give you to control, access, and update your information.
Information We Collect
There are two basic categories of information we collect:
- Information you choose to give us.
- Information we get when you use our services
Here’s a little more detail on each of these categories.
Information You Choose to Give Us
When you interact with our services, we collect the information that you choose to share with us. For example, most of our services require you to set up a basic Gratitude account, so we need to collect a few important details about you, such as: your email address, password, and your date of birth (optional). To make your Gratitude personal, we may also ask you to provide us with some additional information that will be private, such as profile pictures, a name, or other useful identifying information.
Of course, you’ll also provide us whatever information you send through the services, such as photos and text. Keep in mind that the users you send entries, photos, and any other content to can always save that content or copy it outside the app. So, the same common sense that applies to the Internet at large applies to Gratitude as well: Don’t send messages or share content that you wouldn’t want someone to save or share.
It probably goes without saying, but we’ll say it anyway: When you contact Gratitude Support or communicate with us in any other way, we’ll collect whatever information you volunteer.
Information We Get When You Use Our Services
When you use our services, we collect information about how you used the app so we can improve it. We might know, for instance, that you useGratitude at a certain period of time, or share quotes to friends. Here’s a fuller explanation of the types of information we collect when you use our services (to learn about how you can control some of this information, be sure to read the aptly titled Control over Your Information section below):
- Usage Information. We collect information about your activity through our services. For example, we may collect information about:
- how you interact with the services, such as which emojis you add to your entries, what time of day you useGratitude, or how often your use Gratitude.
- how often you experience issues withGratitude or where you may have issues withGratitude.
- Content Information. We may collect information about the content you provide, such as if the recipient has viewed the content and the metadata that is provided with the content.
- Device Information. We collect device-specific information, such as the hardware model, operating system version, advertising identifier, unique application identifiers, unique device identifiers, browser type, language, wireless network, and mobile network information.
- Camera and Photos. Many of our services require us to collect images and other information from your device’s camera and photos. For example, you won’t be able to upload photos from your camera roll unless we can access your camera or photos.
- Location Information. When you use our services we may collect information about your location. With your consent, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.
- Log Information. We also collect log information when you use our website. That information includes, among other things:
- details about how you’ve used Mojo services.
- device information, such as your web browser type and language.
- access times.
- pages viewed.
- IP address.
- identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
- pages you visited before or after navigating to our website.
How We Use Information
What do we do with the information we collect? The short answer is: We never sell or distribute your information. We do however, provide you with an amazing products and services that we relentlessly improve. Here are some of the ways we do that:
- develop, operate, improve, deliver, maintain, and protect our products and services.
- communicate with you.
- monitor and analyze trends and usage.
- personalize the services by, among other things, suggesting profile information, or customizing the content we show you.
- contextualize your experience by, among other things, tagging your Entries content using your precise location data (if, of course, you’ve consented to us collecting that data) and applying other labels based on the content.
- improve ad targeting and measurement, including through the use of your precise location data (again, if you’ve consented to us collecting that data). See the “Control Over Your Information” section below for more information about Snap Inc.’s advertising practices and your choices.
- enhance the safety and security of our products and services.
- verify your identity and prevent fraud or other unauthorized or illegal activity.
- use information we’ve collected from cookies and other technology to enhance the services and your experience with them.
- enforce our Terms of Service and other usage policies.
We may also store some information locally on your device. For example, we may store information as local cache so that you can open the app and view content faster.
How We Share Information
We may share information about you in the following ways:
- With third parties. We may share your information with the following third parties:
- With service providers, sellers, and partners. We may share limited information about you with service providers who perform services on our behalf, and business partners that provide services and functionality.
- With third parties for legal reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:
- comply with any valid legal process, governmental request, or applicable law, rule, or regulation.
- investigate, remedy, or enforce potential Terms of Service violations.
- protect the rights, property, and safety of us, our users, or others.
- detect and resolve any fraud or security concerns.
- With third parties as part of a merger or acquisition. If Gratitude Labs gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.
- In the aggregate or after de-identification. We may also share with third parties, such as advertisers, aggregated or de-identified information that cannot reasonably be used to identify you.
Information You Choose to Share with Third Parties
The services may also contain third-party links and search results, include third-party integrations, or offer a co-branded or third-party-branded service. By going to those links, using the third-party integration, or using a co-branded or third-party-branded service, you may be providing information (including personal information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party website or service that you visit or use, including those third parties you interact with through our services.
How Long We Keep Your Content
Gratitude lets you capture your life’s best moments. On our end, that means that we delete the content of yourGratitude (the photo and text ) from our servers after you delete the content or your account. But remember: There are various ways friends can save your content if you chose to share it. We go into more detail below about how users can saveGratitude content.
Outside of Entries, the rest of our services never use content for longer periods of time. So, for example, your activity history gets deleted with your account. Or, if you submit content to be used publicly, we may retain the content indefinitely.
Finally—and this is important—you should understand that users who see the content you share with them can always save it using any number of techniques: screenshots, downloads, or any other image-capture technology. It’s also possible, as with any digital information, that someone might be able to access messages forensically or find them in a device’s temporary storage. Keep in mind that, while our systems are designed to carry out our deletion practices automatically, we cannot promise that deletion will occur within a specific timeframe. And we may need to suspend those deletion practices if we receive valid legal process asking us to preserve content or if we receive reports of abuse or other Terms of Service violations. Finally, we may also retain certain information in backup for a limited period of time or as required by law.
Control over Your Information
We want you to be in control of your information, so we provide you with the following tools.
- Access and Updates. We strive to let you access and update most of the personal information that we have about you. There are limits though to the requests we’ll accommodate. We may reject a request for a number of reasons, including, for example, that the request risks the privacy of other users, requires technical efforts that are disproportionate to the request, is repetitive, or is unlawful. You can access and update most of your basic account information right in the app by visiting the app’s Settings page. If you need to access, update, or delete other personal information that we may have, you can put in a request here. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. We will try to update and access your information for free, but if it would require a disproportionate effort on our part, we may charge a fee. We will of course disclose the fee before we comply with your request.
- Revoking Permissions. If you change your mind about our ongoing ability to collect information from certain sources that you have already consented to, such location services, you can simply revoke your consent by changing the settings on your device if your device offers those options. Of course, if you do that, certain services may lose full functionality.
- Account Deletion. While we hope you’ll remain a lifelong Gratitude member, if for some reason you ever want to delete your account, just go to the bottom of Gratitude Settings screen. If you ask to delete your account, our systems are designed to carry out our deletion practices automatically.
Analytics and Advertising Services Provided by Others
Users Outside the United States
Although we welcome Gratitude members from all over the world, keep in mind that no matter where you live or where you happen to use our services, your information may be shared within the Gratitude Labs. This means that we may collect your personal information from, transfer it to, and store and process it in the United States and other countries outside of where you live.
Our services are not intended for—and we don’t direct them to—anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13.